Taking customer service to the next level

This presentation explores why companies don’t always have to impress customers and turns the concept of customer experience on it’s head. Herding Cats is a presentation and workshop that demonstrates how companies can improve customer service/experience and reduce costs at the same time. This multimedia humour filled presentation is packed with powerful business insights from our latest research and world leading work with successful companies. Discover the customer service myths that are costing businesses thousands of wasted pounds and learn what businesses can do to deliver superior customer service at reduce costs. This presentation and workshop is highly appropriate for businesses trying to get more from less in 2009/2010 especially during a time when customers are spending less and competition is fiercely eroding margins.

Formats

This session can be delivered as a keynote presentation or strategic input, lasting between 60 and 90 minutes. We use full multimedia, laced with humour and insights about different generations. The keynote is adapted for each audience, and can be made industry-specific or function-specific in its application and focus.

The session can be delivered as a workshop, either half day or full day.

Take Home Value

By the end of the session, participants will understand the realities of the new world of work and how to connect more effectively with clients and customers.

Download a summary of the slides

PDF versions of all of our presentations are available for download. Click here for the full list, and to download a summary of this presentation.

Links to resources

Our white papers library has numerous articles on connecting with customers. The most important are:

• The New Alliance Game
• Who you are, not what you sell
• Herding Cats – How you get your employees to go the ‘extra mile’ for your customers

The TomorrowToday team writes regularly on all these issues on their blog. Click here to go directly to the appropriate category at ConnectionEconomy.com.

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